Shipping + Returns 

Your satisfaction is our main priority so if there is anything we can do to improve your experience, please contact us at customersupport@moonlightpouring.com.

Return Policy

Return requests will be accepted no questions asked for any item that’s undamaged, and received in the same condition it was sold.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the full sales price (minus return shipping fees) will be refunded to your original method of payment within 7-10 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement. Shipping fees are, unfortunately, non-refundable.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to work with you on replacing the item. As each painting is unique, we can either repair or replace the painting to ensure your satisfaction. Please email customersupport@moonlightpouring.com with images of the damaged item as soon as possible to begin the process.

Return Shipping

Once you’ve submitted a return request to customersupport@moonlightpouring.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.